Returns and Contact

 

 

Return & Refund Policy

As a UK business, our return policy fully complies with the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

1. Your 14-Day "Change of Mind" Right to Cancel

For most items bought online, you have a legal right to change your mind, cancel your order, and receive a refund within 14 days of receiving your items.

• How to notify us: You must let us know you wish to cancel by emailing us at contact@aaascentednest.co.uk or by using the form below within 14 days of delivery.

• The Return Window: Once you’ve notified us, you have another 14 days to safely post the items back to us.

• Condition of Items: To receive a full refund, items must be returned unused, undamaged, and in their original packaging.

⚠️ Important for Wax Melts & Fresheners: Due to hygiene and the nature of scented products, we cannot accept returns for wax melts, snap bars, or fresheners if the packaging has been opened, broken, or if the product has been used/melted.

2. Items Excluded from Returns

We cannot accept returns or offer refunds on opened or used products (any wax melts or fresheners handled beyond what is reasonably necessary to inspect them), or custom/personalized orders created specifically for you.

3. Faulty, Damaged, or Incorrect Items

If an item arrives damaged or faulty (for example, an electric wax melter that doesn't turn on), you are fully protected.

• Within 30 Days: If an item is faulty, you are entitled to a full refund.

• After 30 Days: If a hardware item (like a melter) develops a fault within 6 months of purchase, we will offer a repair or replacement first. If that isn't possible, you will receive a refund. Do not dispose of the item before contacting us.

4. Return Shipping Costs

• Change of mind: You (the buyer) are responsible for paying the return postage costs. We highly recommend using a tracked service.

• Faulty or broken items: If we sent the wrong item or it arrived damaged, we will cover the return shipping costs.

5. Processing Refunds

Refunds are issued back to your original payment method within 14 days of us receiving the items back. We refund standard delivery costs only; enhanced delivery choices (e.g., Next Day) are non-refundable.

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